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Fraud/Scam Awareness

Heartbleed bug not a threat to Health Care Credit Union
Updated: 4/10/2014
Information technology experts at HCCU have reviewed all equipment and determined the Credit Union's online banking is not vulnerable to the recently discovered Heartbleed bug.  However, it is good practice to update all passwords on a regular basis, especially on sensitive accounts like online banking and email.

Target Compromise
Updated 1/13/2014      

Target retail stores reported unauthorized access to customers' credit and debit card information at Target stores between November 27, 2013 and December 15, 2013.

 Health Care Credit Union takes this very seriously and we are monitoring the situation with VISA and diligently working to identify any HCCU member debit card used at any Target retail store during the affected dates.

 We encourage you to continue using your HCCU debit card as we utilize fraud monitoring software to identify and help prevent unauthorized transactions.  We ask that you closely monitor your accounts using our online banking.  If you see unusual or suspicious activity on your card please contact the credit union immediately during business hours at 920-233-1140.

 As always at Health Care Credit Union we put our member's best interest first.  Therefore, we are offering to reissue a new card and pin number at no charge to those members who prefer to do so.  Please contact us at 920-233-1140.    

Updated: 2/12/12

Here is a link for the BBB (Better Business Bureau) that will keep you updated to the most recently reported scams across North America.  You can even sign up to receive emails alerting you of the newest scams.

Click Here to view the BBB's Scam Source


Please be aware that there is a reamergence of fraudulent calls circulating in the area.  Do not give your account information or personal information out to anyone.  If you are skeptical as to whether or not a call is legitimate, call your card issuer and they should be able to help you determine if you have had experienced fraud.  They will also help you take any necessary precautions.

Updated:  8/29/11

Visa / MasterCard FRAUD

Just a heads up for everyone regarding the latest in Visa fraud. Royal Bank received this communication about the newest scam. This is happening in the Midwest right now and moving.

This one is pretty slick since they provide YOU with all the information, except the one piece they want..

Note, the callers do not ask for your card number; they already have it.

Person calling says - 'This is (name), and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460, Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona ?' When you say 'No', the caller continues with, 'Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?' You say 'yes'.

The caller continues - 'I will be starting a Fraud Investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. The caller then gives you a 6 digit number. 'Do you need me to read it again?'

Here's the IMPORTANT part on how the scam works - The caller then says, 'I need to verify you are in possession of your card'. He'll ask you to 'turn your card over and look for some numbers'. There are 7 numbers; the first 4 are part of your card number, the last 3 are the Security Numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the last 3 numbers to him. After you tell the caller the 3 numbers, he'll say, 'That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card Do you have any other questions?'

After you say no, the caller then thanks you and states, 'Don't hesitate to call back if you do', and hangs up. You actually say very little, and they never ask for or tell you the card number.

What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or Master Card directly for verification of their conversation..
This page is designed to provide awareness about fraudulent scams that my be happening in our area.  We urge you to ALWAYS exersize caution when using your account number and who you may give it out to.